Controlling the quality of a project’s deliverables can be the silver bullet that makes everything else feel easy. Unfortunately it’s often easier said than done, but there are tried and true techniques that help you get there. On the flip side, a single poor quality deliverable can create a cycle of low performance, creating an environment where quality is not valued … [Read more...]
Performing quality assurance ensures that the processes are in place to produce the project deliverables at the applicable level of quality. Normally called QA, it is the process of auditing and analyzing the systems which produce a product in order to improve their quality. It should not be confused with Quality Control, which is a direct measurement of the … [Read more...]
For engineers like me, quality is a big deal. Industry standard quality control dictates that most documents and designs require a "second stamp" i.e. a reviewer who takes as much responsibility as the designer. If non-engineering professions followed this practice, many project quality issues would be solved. The Project Management Body of Knowledge (PMBOK) values … [Read more...]
I listened to a presentation recently where the speaker suggested that the highest quality producer is usually the lowest cost one. Can that be true? And if so, how do you become part of that club? The Cost of Quality (COQ), sometimes called Cost of Poor Quality (COPQ) is a measure of the cost of producing the quality of products to the minimum desirable level. Most … [Read more...]
Are you unsure how you will obtain the quality of your project deliverables? Or what standards you need to measure against? Quality is one of the most important aspects of project management, and the production of a Quality Management Plan could be the answer you need. According to the Project Management Body of Knowledge (PMBOK) a Quality Management Plan is a subset … [Read more...]
To external parties, a project is defined by its deliverables. They are not just some relatively important part of the project, they are the project. They are also the measuring stick by which the success of the project, and by extension the competence of the project manager, are measured. For a word so important to the project management profession, you would expect … [Read more...]
Six Sigma is a program to increase product quality in a production process. It is ideally suited to manufacturing processes which produce high volumes of products, but the concepts are relevant to any industry. Even in our engineering consulting firm, Six Sigma concepts are quite valuable to assessing and improving the quality of reports and data that is submitted to … [Read more...]
Six Sigma is a technique used to reduce defects in the manufacturing process. Although it was originally developed for the manufacturing industry, it can be used to improve any business process by using data and statistical analysis to reduce mistakes, rework, and waste. I've found that my six sigma certification (black belt) has helped me to reduce quality issues at the … [Read more...]
Six Sigma is a hot buzzword these days, but what is it and how does it really work? In this article I will give you a quick overview and get you grounded to see if it will help you. In reality it takes a week long intensive course to get all the concepts, and requires several months of hands on experience if you want to become a green or black belt. Therefore, this is … [Read more...]
Experience has taught me that the highest quality producer is quite often the lowest cost one. Say what? This is because of a factor called the Cost of Poor Quality, sometimes called Cost of Quality (COQ). Although production of high quality products and services usually requires an investment in equipment, people, or processes, the production of poor quality products … [Read more...]
